Exchanges, Returns, and Purchase Assistance 

At PRUNNY, we want every order to arrive correctly and your shopping experience to be 
simple, secure, and reliable. 

 

Exchanges and Returns 

If you encounter any issues with your order, our team can assist you in the 
following cases: 

• You received a different product than requested. 
  
• The product has damage or issues. 
  
• The order arrived in poor condition. 
  

To provide you with a quick solution, we recommend contacting us within the first 24 business hours after delivery, through our official customer service channels. 

If possible, we suggest attaching photographic evidence to expedite the case review. 

Once the request is validated, our team will provide you with the best available solution, 
whether it's a replacement, exchange, assistance, or corresponding credit. 

 

Assistance with Payments and Orders 

If you encounter any issues related to your payment or order, you can contact 
our support team for personalized assistance. 

We can help you in situations such as: 

• Orders not received. 
  
• Incorrect products. 
  
• Products with issues. 
  
• Unrecognized payments or potential security incidents. 
  

For payments made via card, bank transfer, ACH, or deposit, the 
corresponding validations and refunds will be processed once the 
payment is confirmed and the case review is approved. 

Accreditation times may vary depending on the policies of each banking institution. 

 

Customer Service 
Our team will be available to help and support you throughout the entire purchase process. 

At PRUNNY, we work to offer a modern, secure, and 
shopping experience aligned with the experience and quality that defines PRUNNY.