At PRUNNY, we strive to offer a fast, secure, and efficient shopping experience within Panamanian territory.

Delivery times

We offer same-day delivery within Panama City for orders placed
before 2:00 p.m., subject to logistical availability and coverage.

For the rest of the country, orders are processed and shipped within an estimated period of 24
to 72 business hours, Monday to Saturday, once payment for the purchase is confirmed.

Orders placed after 2:00 p.m., as well as those placed on Sundays or
holidays, will be processed on the next business day.

During high-demand seasons, special launches, or promotions, delivery times
may vary.

 

Customer service and dispatch hours

Our customer service and order processing hours are:

• Monday to Friday: 8:00 a.m. – 5:00 p.m.
  
• Saturdays: 8:00 a.m. – 12:00 p.m.

We currently do not handle personalized delivery schedules.

 

Delivery address

Orders will be shipped to the address provided by the customer at the time of
purchase.

We recommend carefully verifying all shipping information before
finalizing your order, including:

• Full name
  
• Exact address
  
• Contact number
  
• Location references

PRUNNY is not responsible for delays or inconveniences caused by
incomplete or incorrect information provided by the customer.

Delivery attempts

Our logistics partners will make up to two (2) delivery attempts.

If delivery cannot be completed due to customer absence, incorrect address, or
any situation beyond PRUNNY's and the carrier company's control, the order will be
returned to our logistics center.

The customer may request a new dispatch, assuming the additional cost
corresponding to the new shipment. This charge applies due to the logistical costs already
generated during the initial dispatch.

If the customer does not request re-shipment within the next 72 business hours, PRUNNY
may process the corresponding refund, deducting only the corresponding
logistical costs.

 

Order reception

Delivery will be considered valid when the order is received at the registered address
at the time of purchase by any person present at the address.

For security reasons, we do not deliver to minors without the supervision
of a responsible adult.

 

Shipping companies

PRUNNY works with various authorized logistics partners to ensure coverage and
efficiency of deliveries nationwide.

The assignment of the carrier company will depend on logistical and operational criteria.

Once your order is dispatched, you will receive the corresponding tracking information
via email, WhatsApp, or phone call.

 

Customer service

For any questions related to your order, our customer service team
will be available to help you and provide the best possible support.

At PRUNNY, we seek to offer an agile, secure shopping experience aligned with the
experience and quality that defines PRUNNY.