Frequently Asked Questions
Whatever your question, you can always write to us at info@prunnystore.com, and we will reply within a maximum of 48 working hours. If you don't receive a reply within that time:
• Remember to check your Spam folder, as sometimes our emails might end up there.
• You can call us by phone.
Our Customer Service number via WhatsApp is +(507) 6287.1411. It's much faster, and we can usually resolve your query instantly. We are available Monday to Friday from 8:00 am to 5:00 pm and Saturday from 8:00 am to 12:00 pm. Your Sunday inquiries will be answered immediately on the next business day.
Is there a minimum purchase amount?We do not have a minimum purchase amount for your orders; you can buy as many of our products as you wish.
Can I pick up my order in person?Currently, we do not have physical locations where you can pick up your order; however, we offer our delivery service so you can receive your order wherever you wish.
What can I do if I want to change the delivery address?To change your order's delivery address, once you are in your cart and before finalizing your purchase, you can go to the "Cart Total" section, verify your total purchase, and change the shipping address (it can be different from the billing address).
In case you have already finalized your purchase and wish to change the delivery address, please contact:
– Customer Service at 388.68.35, Monday to Friday from 8:00 am to 5:00 pm and Saturday from 8:00 am to 12 pm
– Via our email Info@prunnystore.com
– On our online store www.prunnystore.com in the 'Contact Us' form
-Through our Customer Service chat (WhatsApp) at +(507) 6287.1411
If you wish to cancel an order, you can do so between the purchase period and the time before the order status has changed to "Shipped."
Once the order status has changed to "Shipped," the order cannot be canceled.
If your payment was made by credit card, a transaction reversal will be processed. If your order was placed for bank transfer payment and the transfer has not been made, the order will be canceled without any issue.
If your order was placed for bank transfer payment, and it has already been made and credited, and the order status is not "Shipped," a refund will be issued for the deposited amount to the account specified by the client. The transfer will be made electronically to any bank, and transfer times will depend on each bank.
If the product doesn't arrive, who is responsible?Our customer service agents will be responsible for providing you with all information related to the shipment of your product, including the name, contact number of the transport company, and a photograph with the tracking number used for the shipment, in order to track its delivery.
In case of any inconvenience upon receiving the merchandise, you must contact us through any of our available channels within a period not exceeding 72 business hours (3 days). After this period, Prunny S.A will assume that the merchandise was received in conformity.
Payment & Gift card
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